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How do I track the status of my order? Once your order has been dispatched, we will send you a dispatch confirmation email with a link to track the order on the carrier's website. By clicking on the link, you will be able to check the status of your order while it is in transit. Can I make changes to my order? We know how important your order is, so our goal is to complete your order as quickly as possible. Please contact us as soon as possible so that we can make changes to your order before submitting it to the carrier. We will do our best to process the information you need to modify for you. How do I return or exchange an item? If the item you purchased is not suitable for you, we are happy to accept returns as long as your item is in its original condition (tags attached and no obvious signs of wear) and is not a clearance sale item. Please note that we do not do direct exchanges! Once our team receives your return package, you will be issued a non-expiring online credit note that can be used to purchase any item or size you like in our store. The item I want is out of stock. What should I do now? We usually restock from the latest collection within a few weeks. So, please sign up your email to receive restock notifications so you don't miss out next time. I entered the wrong delivery address - can you help me change it? Please contact us immediately with your correct address. If your order has not yet been shipped, we may be able to amend your delivery label accordingly, but if your order has already been packed and/or shipped, then unfortunately we cannot make any changes for you. What should I do if I received the wrong or defective item? We are sorry to hear that you received the wrong or defective item. Please email us within 30 days of receiving your order with your order number, name/product code and pictures of the item you received and further details of the problem. I forgot to use my discount code, can I still use it? Please contact us as soon as pos